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PRIVACY POLICY COOKIES POLICYPRICING POLCYREFUND AND EXCHANGE PLOICYCANCELLATON & RESCHEDULING POLICYDISCLAIMER

PRIVACY POLICY 

1. Introduction

BY MB Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.by-mb.com or use our services.

2. Information We Collect

  • Personal Information: This includes your name, email address, phone number, billing/shipping address, and payment details when you make a purchase or inquiry.
  • Technical Information: Information such as your IP address, browser type, device information, and pages viewed, collected through cookies and similar tracking technologies.
  • Payment Information: Details used for processing payments, such as credit/debit card details, bank transfer information, or payment link data.

3. How We Use Your Information

  • To process and manage your service bookings or product orders
  • To communicate with you about inquiries, orders, or promotional offers
  • To improve our website and services based on user behavior
  • To comply with legal obligations and resolve disputes

4. Legal Compliance Statement

BY MB Consultancy is committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU customers and the California Consumer Privacy Act (CCPA) for California residents. We ensure that all personal data is handled in accordance with these regulations.

5. Sharing Your Information

  • Third-Party Service Providers: We may share your information with trusted third parties, such as payment processors (e.g., Visa, MasterCard, Benefit), delivery partners (Parcel), and analytics providers.
  • Tracking Pixels and Analytics Tools: We use multiple pixels and tracking tools, including:
    • Facebook Pixel: Tracks interactions for targeted advertising.
    • Google Analytics: Collects data on user behavior and website traffic.
    • LinkedIn Insight Tag: Helps us track conversions and optimize LinkedIn ads.
    • Twitter Pixel: Allows us to monitor interactions from Twitter ads.
    • Pinterest Tag: Tracks Pinterest user activity on our site.
    • Other Pixels: We may use additional pixels or tracking technologies as part of our marketing strategy. These tools help us deliver targeted ads and analyze website traffic.
  • We do not sell or rent your personal information to third parties.

6. Cookies and Tracking Technologies

  • We use cookies and tracking technologies to enhance your experience and analyze website traffic. These include:
    • Essential Cookies: Necessary for website functionality.
    • Performance Cookies: Collect data on how visitors use the site.
    • Functional Cookies: Remember your preferences.
    • Marketing Cookies: Track user activity and enable targeted advertising.
  • You can manage your cookie preferences via your browser settings or through the cookie management tool on our website. For more information, please refer to our [Cookie Policy].

7. Data Security

  • We employ security measures to protect your data, including encryption and secure servers. However, no online data transmission is 100% secure, and we cannot guarantee absolute protection.

8. Retention of Information

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

9. Your Rights

  • You have the right to access, update, or request the deletion of your personal information. You may also request to restrict or object to certain data processing activities. Contact us at [[email protected]] to exercise your rights.
  • Data Access Requests: If you wish to access or obtain a copy of your personal information, please contact us. We will respond within 30 days as required by applicable laws.
  • Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  • Withdrawing Consent: You can withdraw your consent for data processing at any time by contacting us or clicking the 'unsubscribe' link in marketing emails.

10. Data Transfers Outside Bahrain

  • Your personal data may be transferred to and processed in countries outside of Bahrain. We ensure that any such transfers comply with applicable data protection laws to safeguard your information, using standard contractual clauses or other approved safeguards.

11. Data Breach Notification

  • In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws.

12. Children's Privacy

  • Our services are not intended for children under 13, and we do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

13. Third-Party Links

  • Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

15. Do Not Track (DNT) Signals

  • Our website does not currently respond to 'Do Not Track' (DNT) signals. However, you can manage your tracking preferences via your browser settings.

16. Governing Law

  • This Privacy Policy is governed by the laws of the Kingdom of Bahrain.

17. Contact Information For any privacy-related inquiries, please contact us at:

COOKIES POLICY

 Introduction: We use cookies to make your experience on our website more personalized, efficient, and enjoyable. Cookies help us remember your preferences, provide relevant content, and improve our services based on your interactions. Here’s how we use them:

1. What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by saving your preferences and collecting insights on how you interact with our website.

2. Types of Cookies We Use

Category of CookiePurposeExamples
Essential CookiesThese cookies are necessary for the website to function properly, enabling secure logins and shopping cart management. Without these, certain website features may not work as intended.session_id (Odoo)
Preferences CookiesThese cookies remember your language settings, region, and other preferences to enhance your browsing experience. Disabling them might affect the personalization of your experience.frontend_lang (Odoo)
Interaction History CookiesCollect data about your interactions with the website, such as pages viewed or campaigns that brought you to us, helping us improve our services.im_livechat_previous_operator (Odoo), utm_campaign, utm_source, utm_medium
Analytics CookiesProvide insights into how visitors use our website, helping us enhance performance and user experience. We use these cookies to understand which pages are visited most frequently._ga, _gat, _gid, _gac_* (Google Analytics)
Advertising & MarketingThese cookies track your interests across websites to deliver relevant ads and measure the effectiveness of our ad campaigns. They may be set by us or third-party advertising partners.Facebook Pixel, LinkedIn Insight Tag, Twitter Pixel, __gads, __gac (Google)

3. Third-Party Cookies and Pixels We use cookies from trusted third-party providers to improve our services and marketing efforts:

  • Facebook Pixel: Helps us measure the effectiveness of our Facebook ads. You can manage your ad preferences via Facebook Ad Settings.
  • Google Analytics: Collects information about website traffic and user behavior. You can opt out using the Google Analytics Opt-Out Browser Add-on. For more details, visit Google's Privacy Policy.
  • LinkedIn Insight Tag: Tracks conversions and optimizes our LinkedIn ads. Find out more by visiting LinkedIn's Privacy Policy.
  • Twitter Pixel: Tracks interactions from Twitter ads, helping us measure the effectiveness of campaigns. Manage your preferences via Twitter Ad Settings.
  • Pinterest Tag: Tracks your activity from Pinterest ads. Visit Pinterest's Privacy Policy for more details.

4. How Long Do Cookies Stay on Your Device?

  • Session Cookies: These are temporary and are deleted once you close your browser.
  • Persistent Cookies: These remain on your device until they expire or are manually removed. The retention period varies depending on the cookie's purpose.

5. Managing Your Cookie Preferences You have control over how cookies are used on our website:

  • Through Our Website: Click the "Cookie Settings" link at the bottom of our page to customize your preferences.
  • Via Your Browser: Most browsers allow you to manage or block cookies through their settings. Here’s how you can do it:
    • Google Chrome: Go to Settings > Privacy and security > Cookies and other site data
    • Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data
    • Safari: Go to Preferences > Privacy > Cookies and website data
    • Microsoft Edge: Go to Settings > Site permissions > Cookies and site data

6. Do Not Track (DNT) Signals Our website does not currently respond to "Do Not Track" (DNT) signals. However, you can manage your tracking preferences using the tools provided in your browser.

7. Changes to This Cookies Policy We may update this Cookies Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any significant changes will be communicated via a notice on our website or by updating the policy date at the top. We encourage you to review this policy regularly.



PRICING POLCY

Our pricing policy is designed to balance profitability with customer satisfaction, offering competitive and transparent pricing that reflects the quality of our services, market demand, and operational costs.

1. Cost-Based Pricing

All services are priced through an analysis of both direct and indirect costs:

  • Direct Costs: Labor, materials, software licenses, etc.
  • Indirect Costs: Overheads such as office expenses, utilities, and administrative costs.
  • Profit Margin: A fair margin is added to ensure sustainability and business growth.

2. Tiered Pricing Model

Services are available in multiple tiers to meet various needs:

  • Basic: Entry-level services at competitive rates.
  • Standard: Mid-tier services with additional features.
  • Premium: Comprehensive services with full features and priority support.

Custom packages can be created for larger projects or specialized needs.

3. Value-Based Pricing

High-value services such as strategic consultancy and advanced IT solutions are priced based on the client's perceived value and ROI, ensuring clients feel the service is worth the investment.

4. Geographic Pricing & Delivery Policy

Our pricing and delivery vary depending on the service location:

  • Local Pricing & Delivery: Services and products in Bahrain are tailored to local market demand, taxes, and operational costs. Currently, our online store exclusively serves the Bahrain market.
    • We provide free delivery and installation for all products and services across Bahrain. Delivery schedules are arranged upon order confirmation to ensure timely service.
  • International Pricing: For services provided outside Bahrain, we account for currency exchange rates, import duties, and local economic conditions. Delivery outside Bahrain is currently unavailable.

5. Dynamic Pricing & Promotions

We may adjust pricing based on market trends:

  • Seasonal Demand: Lower prices during off-peak periods, premium pricing in high-demand seasons.
  • Launch and promotional offers are dynamic and will always be displayed on the respective product or service page to reflect the latest available discounts and deals
  • Loyalty and Referral Programs: Discounts for loyal clients and referrals.

6. Customer Segmentation

Our pricing strategy accommodates various customer types:

  • SMEs & Startups: Affordable packages tailored to small businesses.
  • Enterprise Clients: Custom solutions at higher price points.
  • Individuals: Smaller packages for homeowners and residential clients, including smart home automation solutions.

7. Project-Based Pricing

For large or complex projects, we offer custom quotes based on the project scope, requirements, and timelines. This approach simplifies pricing for clients and reflects the value of tailored solutions.

8. Payment Terms

  • Currency: Prices are listed in Bahraini Dinars (BHD).
  • Payment Methods: Cash, check, Benefit, Visa, MasterCard, and online payments are accepted.
  • Payment Schedule: Terms are clearly communicated during checkout or in the service agreement.

9. Discounts and Add-Ons

  • Discounts: Offered for long-term contracts, bulk purchases, and returning clients.
  • Add-Ons: Additional services like garage door openers, extra training, or extended support are available at predefined prices.

10. Price Review & Adjustments

Prices are reviewed every 6 to 12 months to reflect changes in costs and market conditions. Clients will be notified in advance of any adjustments.

11. Price Transparency

  • Clear Listing: Prices are displayed on our website and communicated in service agreements.
  • Additional Costs: Any extra charges due to project changes will be communicated in advance.
  • No Hidden Fees: Clients are fully informed of costs upfront.

12. Refund and Cancellation Policy

  • Service Cancellation: Services canceled within 48 hours of the scheduled time incur a 50 BHD cancellation fee.
  • Refunds: Refunds are provided for prepaid services canceled before they are rendered, subject to a review of costs incurred.

For more details, refer to our Refund and Cancellation Policy.

REFUND AND EXCHANGE PLOICY

1. Introduction

At BY MB Consultancy, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds are provided for our services and products. By using our services, you agree to comply with this policy.

2. Refund Eligibility

Services:

  • Refunds are available for service cancellations made at least 48 hours before the scheduled service date.
  • Cancellations made within 48 hours of the service will incur a cancellation fee of 50 BHD.
  • No refunds will be issued once a service has been fully delivered or completed, except in cases where you are dissatisfied due to an issue caused by our team or service quality. In such cases, please contact us within 7 days to resolve the matter.

Products:

  • Refunds are available for physical products returned within 14 days of delivery, provided the product is in its original condition, unused, and with all original packaging and accessories.

Exceptions to Refunds:

  • Customized Products: Personalized or custom-made items.
  • Downloadable Software or Digital Products: Items that cannot be returned or resold.
  • Perishable Items: Products that have a limited shelf life.
  • Products Bought on Sale or Clearance: Items purchased at discounted prices are non-refundable.

3. Refund Process

To initiate a refund request, please contact our customer service team at [email protected] with your order number, proof of purchase, and a brief explanation of the reason for the refund.

Refund approval may take up to 7 business days after we have received and inspected the returned product or service cancellation request.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.
  • Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Damaged During Transit: For products damaged during transit, please notify us immediately upon receipt with photos of the damage. We will assist in arranging a return and replacement or refund.

5. Refund Methods

Refunds will be issued using the original payment method:

  • Credit/Debit Card Payments: Refunds will be processed to the same card used for payment within 7-10 business days, depending on your bank's processing time.
  • Cash Payments: Refunds for cash payments will be made via bank transfer or cash upon request.
  • Benefit, Visa, and MasterCard Payments: Refunds for payments made through these methods will be processed within 7-10 business days.
  • Direct Bank Transfer: Refunds will be processed back to the original bank account within 7-10 business days.

6. Refund Processing Fee

A processing fee of 5% may be deducted from your refund to cover transaction costs. This will be communicated to you at the time of your refund request.

7. Non-Refundable Situations

The following situations are non-refundable:

  • Services that have been fully rendered or completed.
  • Products returned in a used, damaged, or non-resellable condition.
  • Products that fall under the non-refundable category (e.g., custom-made products, software licenses).
  • Failure to report product defects or issues within the specified timeframes.

8. Partial Refunds

In certain circumstances, partial refunds may be granted, such as when a product is returned with missing components or accessories. The amount deducted will depend on the value of the missing parts.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account. Then contact your credit card company or bank, as processing times can vary. If you've done all of this and still have not received your refund, contact us at [email protected].

10. Exchange Policy

We offer exchanges for defective or incorrect products. To request an exchange, contact us within 7 days of receiving your product with details of the issue.

11. Refund for Subscription Services

Subscription services canceled before the end of the billing cycle are not eligible for a full refund. However, we may offer a prorated refund based on the remaining period of the subscription. Please contact us for more information on prorated refunds for subscription services.

12. Currency Fluctuations

Refunds for international payments will be issued in the original currency used for the transaction. We are not liable for any differences due to currency fluctuations at the time of refund processing.

13. Responsibility for Lost Returns

We are not responsible for returns lost in transit. To ensure your return reaches us safely, please use a trackable shipping service or retain proof of postage.

14. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

15. Contact Information

For any questions or concerns about our Refund Policy, please contact us at:

 

CANCELLATON & RESCHEDULING POLICY

1. Introduction

At BY MB Consultancy, customer satisfaction is our priority. This Cancellation & Rescheduling Policy explains the terms under which service appointments can be canceled or rescheduled. By using our services, you agree to comply with this policy. We are committed to maintaining fairness and transparency in all our interactions, including managing service cancellations and rescheduling requests.

2. Cancellations

  • Service Appointments:
    • Eligibility: You may cancel your service appointment by contacting us at least 48 hours before the scheduled time.
    • Advance Payment:
      • Any advance payment made to secure the booking is non-refundable.
      • If a service is canceled within 48 hours of the scheduled time, a cancellation fee of 50 BHD will be deducted from the advance payment.
    • No Advance Payment:
      • If no advance payment was made, cancellations within 48 hours of the scheduled service will incur a cancellation fee of 50 BHD, which will be invoiced to the client and must be paid within 14 days of receipt.
    • No Refunds After Service Completion:
      • No refunds will be issued once a service has been fully delivered or completed, except in cases where you are dissatisfied due to an issue caused by our team or service quality. In such cases, please contact us within 7 days to resolve the matter.

3. Rescheduling

  • Rescheduling Requests:
    • Rescheduling requests must be made at least 48 hours before the scheduled service.
    • We will do our best to accommodate your request at no additional cost.
    • Any advance payment will be applied to the rescheduled service date.
    • Failure to reschedule within 48 hours will result in the forfeiture of the advance payment.

4. Non-Transferable Bookings

  • Booking Changes:
    • Bookings are non-transferable. Any changes to the person receiving the service or the service itself must be agreed upon in advance by both parties.
    • Unauthorized transfers may result in service cancellation and forfeiture of any advance payments.

5. No-Show Policy

  • Failure to Attend:
    • Failure to attend the scheduled service without prior notice will be treated as a cancellation.
    • In such cases, the full service fee or advance payment will be forfeited.

6. Exceptions

  • Emergency Situations:
    • Exceptions to this policy may be made in the case of emergencies, illness, or other unforeseen circumstances, at the discretion of BY MB Consultancy.
    • To request an exception, contact us as soon as possible with relevant details.

7. Refund and Cancellation Policy

  • Service Cancellation:
    • Services can be canceled or rescheduled as per the Refund and Cancellation Policy.
    • If a service is canceled within 48 hours of the scheduled time, a cancellation fee of 50 BHD applies.
  • Refunds:
    • For prepaid services, refunds will be provided if cancellation occurs before the service is rendered, subject to a review of any costs incurred up to the point of cancellation.
    • Refer to the Refund and Cancellation Policy for detailed information.

 


 

DISCLAIMER

1. General Information

The information provided on this website (www.by-mb.com) and by BY MB Consultancy ("we," "us," or "our") is for general informational and service purposes only. While we strive to keep the information accurate and up-to-date, we make no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services provided.

2. No Professional Advice

The content on this website is not intended to constitute professional advice in areas such as legal, financial, or technical fields. Users should consult with a qualified professional for specific advice tailored to their situation. We are not liable for any reliance placed on the information provided on this website.

3. Third-Party Links and Services

Our website may contain links to third-party websites, products, or services that are not under our control. These links are provided for convenience, and we do not endorse, sponsor, or recommend the content, accuracy, or availability of these external websites. Any use of third-party websites or services is at your own risk, and we advise reviewing their terms and privacy policies.

4. Product and Service Information

All descriptions, images, specifications, pricing, and availability of products and services are subject to change without notice. We reserve the right to modify, discontinue, or replace products or services at any time. We do not guarantee that the information on our website is error-free or complete.

5. Limitation of Liability

To the fullest extent permitted by law, BY MB Consultancy will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of this website, products, or services, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

6. Warranty Disclaimer

All products and services provided by BY MB Consultancy are offered "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We make no warranties that our website will be uninterrupted, error-free, secure, or free of viruses or harmful components.

7. User Responsibility

It is the user's responsibility to evaluate the accuracy, completeness, and usefulness of any information, advice, or content available on this website. You agree that you are using the website and our services at your own risk.

8. Indemnification

You agree to indemnify, defend, and hold harmless BY MB Consultancy, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of your use of this website, services, or violation of this Disclaimer.

9. Use of Our Services

Your use of our products, services, or website is at your own risk. We do not guarantee specific outcomes or results from using our services, and any reliance you place on such information is strictly at your own risk.

10. Jurisdiction and Legal Compliance

It is your responsibility to ensure that your use of this website and our services complies with the laws of your jurisdiction. BY MB Consultancy is not responsible for any legal issues arising from your use of our website in regions where our services may be restricted.

11. Changes to This Disclaimer

We reserve the right to update, modify, or change this Disclaimer at any time without prior notice. Any changes will be posted on this page, and we recommend reviewing this Disclaimer periodically. Your continued use of the website or services following any changes constitutes your acceptance of the revised Disclaimer. Last updated on 10-10-2024.

12. Governing Law

This Disclaimer is governed by the laws of the Kingdom of Bahrain. Any disputes arising from this Disclaimer or your use of our website, products, or services will be subject to the exclusive jurisdiction of the Bahraini courts.

13. Contact Information

If you have any questions or concerns regarding this Disclaimer, please contact us at:

 


 

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