Policies

Introduction: We use cookies to make your experience on our website more personalized, efficient, and enjoyable. Cookies help us remember your preferences, provide relevant content, and improve our services based on your interactions. Here’s how we use them:

1. What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by saving your preferences and collecting insights on how you interact with our website.

2. Types of Cookies We Use

3. Third-Party Cookies and Pixels We use cookies from trusted third-party providers to improve our services and marketing efforts:

• Facebook Pixel: Helps us measure the effectiveness of our Facebook ads. You can manage your ad preferences via Facebook Ad Settings.
• Google Analytics: Collects information about website traffic and user behavior. You can opt out using the Google Analytics Opt-Out Browser Add-on. For more details, visit Google's Privacy Policy.
• LinkedIn Insight Tag: Tracks conversions and optimizes our LinkedIn ads. Find out more by visiting LinkedIn's Privacy Policy.
• Twitter Pixel: Tracks interactions from Twitter ads, helping us measure the effectiveness of campaigns. Manage your preferences via Twitter Ad Settings.
• Pinterest Tag: Tracks your activity from Pinterest ads. Visit Pinterest's Privacy Policy for more details.

4. How Long Do Cookies Stay on Your Device?

• Session Cookies: These are temporary and are deleted once you close your browser.
• Persistent Cookies: These remain on your device until they expire or are manually removed. The retention period varies depending on the cookie's purpose.

5. Managing Your Cookie Preferences You have control over how cookies are used on our website:

• Through Our Website: Click the "Cookie Settings" link at the bottom of our page to customize your preferences.
• Via Your Browser: Most browsers allow you to manage or block cookies through their settings. Here’s how you can do it:
  • Google Chrome: Go to Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data
  • Safari: Go to Preferences > Privacy > Cookies and website data
  • Microsoft Edge: Go to Settings > Site permissions > Cookies and site data

6. Do Not Track (DNT) Signals Our website does not currently respond to "Do Not Track" (DNT) signals. However, you can manage your tracking preferences using the tools provided in your browser.

7. Changes to This Cookies Policy We may update this Cookies Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any significant changes will be communicated via a notice on our website or by updating the policy date at the top. We encourage you to review this policy regularly.

1. Objective

Our pricing policy aims to balance profitability with customer satisfaction, ensuring that our services are competitively priced while delivering value to clients. The pricing is structured to reflect the quality of our offerings, market demand, and operational costs, with a focus on transparency and fairness.

2. Cost-Based Pricing

All services are priced based on a thorough analysis of both direct and indirect costs, ensuring that prices cover:

• Direct Costs: Labor, materials, software licenses, etc.
• Indirect Costs: Overheads such as office expenses, utilities, and administrative costs.
• Profit Margin: A fair margin is added to ensure sustainability and business growth.

3. Tiered Pricing Model

Services will be offered in different tiers to accommodate various customer needs:

• Basic: Entry-level services at competitive rates.
• Standard: Mid-tier services offering additional features.
• Premium: Comprehensive services with full features and priority support.

Clients can select from these tiers depending on their budget and requirements, and custom packages can be offered for larger projects.

4. Value-Based Pricing

For high-value services such as strategic business consulting or advanced IT solutions, pricing is aligned with the perceived value to the client. We evaluate the ROI for the client and price services accordingly, ensuring that the client perceives the service as beneficial and worth the cost.

5. Geographic Pricing

Pricing may vary depending on the region or country in which the service is provided:

• Local Pricing: Services in Bahrain may differ from those offered in the GCC region or internationally due to differences in market demand, taxes, and delivery costs.
• International Pricing: Currency exchange rates and local economic conditions are taken into account when pricing internationally.

6. Dynamic Pricing & Promotions

We may implement dynamic pricing strategies where prices are adjusted based on:

• Seasonal Demand: Offering lower prices during off-peak periods and premium pricing during high-demand periods.
• Limited-Time Offers: Providing discounts or promotional prices for new services or during marketing campaigns.
• Loyalty and Referral Programs: Clients can receive discounts or additional services by referring new customers or being long-term partners.

7. Customer Segmentation

Pricing will be tailored based on customer segments:

• SMEs and Startups: Packages designed to be more affordable for smaller businesses.
• Enterprise Clients: More comprehensive services at higher price points, often with custom solutions.
• Individuals: Smaller packages for residential customers or individuals needing specific IT or consultancy services.

8. Custom Quotes

For projects that are unique or require specific customization, we offer custom pricing through a detailed quote process. Clients can submit a request, and we will provide a tailored price based on the project scope, complexity, and timeframes.

9. Payment Terms

• Currency: All prices are listed in Bahraini Dinars (BHD).
• Payment Methods: Payment options include cash, check, Benefit (local payment method), Visa, MasterCard, and online payments.
• Payment Schedule: Payment terms (e.g., upfront payments, installments, or post-service payments) will be clearly communicated in the proposal or during the checkout process.
• Reference: For detailed payment terms, refer to our Terms and Conditions.

10. Discounts and Add-Ons

• Discounts: May be provided for bulk purchases, long-term contracts, or client loyalty.
• Add-On Services: Extra training sessions or extended support can be purchased at predefined prices.

11. Price Review & Adjustments

Prices will be reviewed periodically (every 6 months or annually) to reflect changes in operational costs, market conditions, or service enhancements. Any price adjustments will be communicated to clients well in advance.

12. Price Transparency

• Clear Listing: All pricing is clearly listed on our website or communicated through service agreements.
• Additional Costs: Clients will be informed if additional costs are incurred due to unforeseen project complexities or scope changes.
• No Hidden Fees: Clients will always know what they are paying for upfront.

13. Refund and Cancellation Policy

• Service Cancellation: Services can be canceled or rescheduled as per the Refund and Cancellation Policy. If a service is canceled within 48 hours of the scheduled time, a cancellation fee of 50 BHD applies.
• Refunds: For prepaid services, refunds will be provided if cancellation occurs before the service is rendered, subject to a review of any costs incurred up to the point of cancellation.
• Reference: For detailed information, refer to our Refund and Cancellation Policy.

1. Introduction

At BY MB Consultancy, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds are provided for our services and products. By using our services, you agree to comply with this policy.

2. Refund Eligibility

Services:

• Refunds are available for service cancellations made at least 48 hours before the scheduled service date.
• Cancellations made within 48 hours of the service will incur a cancellation fee of 50 BHD.
• No refunds will be issued once a service has been fully delivered or completed, except in cases where you are dissatisfied due to an issue caused by our team or service quality. In such cases, please contact us within 7 days to resolve the matter.

Products:

• Refunds are available for physical products returned within 14 days of delivery, provided the product is in its original condition, unused, and with all original packaging and accessories.

Exceptions to Refunds:

• Customized Products: Personalized or custom-made items.
• Downloadable Software or Digital Products: Items that cannot be returned or resold.
• Perishable Items: Products that have a limited shelf life.
• Products Bought on Sale or Clearance: Items purchased at discounted prices are non-refundable.

3. Refund Process

To initiate a refund request, please contact our customer service team at [email protected] with your order number, proof of purchase, and a brief explanation of the reason for the refund.

Refund approval may take up to 7 business days after we have received and inspected the returned product or service cancellation request.

4. Return Shipping

• Customer Responsibility: Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.
• Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Damaged During Transit: For products damaged during transit, please notify us immediately upon receipt with photos of the damage. We will assist in arranging a return and replacement or refund.

5. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Card Payments: Refunds will be processed to the same card used for payment within 7-10 business days, depending on your bank's processing time.
• Cash Payments: Refunds for cash payments will be made via bank transfer or cash upon request.
• Benefit, Visa, and MasterCard Payments: Refunds for payments made through these methods will be processed within 7-10 business days.
• Direct Bank Transfer: Refunds will be processed back to the original bank account within 7-10 business days.

6. Refund Processing Fee

A processing fee of 5% may be deducted from your refund to cover transaction costs. This will be communicated to you at the time of your refund request.

7. Non-Refundable Situations

The following situations are non-refundable:

• Services that have been fully rendered or completed.
• Products returned in a used, damaged, or non-resellable condition.
• Products that fall under the non-refundable category (e.g., custom-made products, software licenses).
• Failure to report product defects or issues within the specified timeframes.

8. Partial Refunds

In certain circumstances, partial refunds may be granted, such as when a product is returned with missing components or accessories. The amount deducted will depend on the value of the missing parts.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account. Then contact your credit card company or bank, as processing times can vary. If you've done all of this and still have not received your refund, contact us at [email protected].

10. Exchange Policy

We offer exchanges for defective or incorrect products. To request an exchange, contact us within 7 days of receiving your product with details of the issue.

11. Refund for Subscription Services

Subscription services canceled before the end of the billing cycle are not eligible for a full refund. However, we may offer a prorated refund based on the remaining period of the subscription. Please contact us for more information on prorated refunds for subscription services.

12. Currency Fluctuations

Refunds for international payments will be issued in the original currency used for the transaction. We are not liable for any differences due to currency fluctuations at the time of refund processing.

13. Responsibility for Lost Returns

We are not responsible for returns lost in transit. To ensure your return reaches us safely, please use a trackable shipping service or retain proof of postage.

14. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

15. Contact Information

For any questions or concerns about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone:+97366300033

1. Introduction

At BY MB Consultancy, customer satisfaction is our priority. This Cancellation & Rescheduling Policy explains the terms under which service appointments can be canceled or rescheduled. By using our services, you agree to comply with this policy. We are committed to maintaining fairness and transparency in all our interactions, including managing service cancellations and rescheduling requests.

2. Cancellations

• Service Appointments:
• • Eligibility: You may cancel your service appointment by contacting us at least 48 hours before the scheduled time.
  • Advance Payment:
  • • Any advance payment made to secure the booking is non-refundable.
    • If a service is canceled within 48 hours of the scheduled time, a cancellation fee of 50 BHD will be deducted from the advance payment.
  • No Advance Payment:
  • • If no advance payment was made, cancellations within 48 hours of the scheduled service will incur a cancellation fee of 50 BHD, which will be invoiced to the client and must be paid within 14 days of receipt.
  • No Refunds After Service Completion:
  • • No refunds will be issued once a service has been fully delivered or completed, except in cases where you are dissatisfied due to an issue caused by our team or service quality. In such cases, please contact us within 7 days to resolve the matter.

3. Rescheduling

• Rescheduling Requests:
• • Rescheduling requests must be made at least 24 hours before the scheduled service.
  • We will do our best to accommodate your request at no additional cost.
  • Any advance payment will be applied to the rescheduled service date.
  • Failure to reschedule within 24 hours will result in the forfeiture of the advance payment.

4. Non-Transferable Bookings

• Booking Changes:
• • Bookings are non-transferable. Any changes to the person receiving the service or the service itself must be agreed upon in advance by both parties.
  • Unauthorized transfers may result in service cancellation and forfeiture of any advance payments.

5. No-Show Policy

• Failure to Attend:
• • Failure to attend the scheduled service without prior notice will be treated as a cancellation.
  • In such cases, the full service fee or advance payment will be forfeited.

6. Exceptions

• Emergency Situations:
• • Exceptions to this policy may be made in the case of emergencies, illness, or other unforeseen circumstances, at the discretion of BY MB Consultancy.
  • To request an exception, contact us as soon as possible with relevant details.

7. Refund and Cancellation Policy

• Service Cancellation:
• • Services can be canceled or rescheduled as per the Refund and Cancellation Policy.
  • If a service is canceled within 48 hours of the scheduled time, a cancellation fee of 50 BHD applies.
• Refunds:
• • For prepaid services, refunds will be provided if cancellation occurs before the service is rendered, subject to a review of any costs incurred up to the point of cancellation.
  • Refer to the Refund and Cancellation Policy for detailed information.

1. General Information

The information provided on this website (www.by-mb.com) and by BY MB Consultancy ("we," "us," or "our") is for general informational and service purposes only. While we strive to keep the information accurate and up-to-date, we make no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services provided.

2. No Professional Advice

The content on this website is not intended to constitute professional advice in areas such as legal, financial, or technical fields. Users should consult with a qualified professional for specific advice tailored to their situation. We are not liable for any reliance placed on the information provided on this website.

3. Third-Party Links and Services

Our website may contain links to third-party websites, products, or services that are not under our control. These links are provided for convenience, and we do not endorse, sponsor, or recommend the content, accuracy, or availability of these external websites. Any use of third-party websites or services is at your own risk, and we advise reviewing their terms and privacy policies.

4. Product and Service Information

All descriptions, images, specifications, pricing, and availability of products and services are subject to change without notice. We reserve the right to modify, discontinue, or replace products or services at any time. We do not guarantee that the information on our website is error-free or complete.

5. Limitation of Liability

To the fullest extent permitted by law, BY MB Consultancy will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of this website, products, or services, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

6. Warranty Disclaimer

All products and services provided by BY MB Consultancy are offered "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We make no warranties that our website will be uninterrupted, error-free, secure, or free of viruses or harmful components.

7. User Responsibility

It is the user's responsibility to evaluate the accuracy, completeness, and usefulness of any information, advice, or content available on this website. You agree that you are using the website and our services at your own risk.

8. Indemnification

You agree to indemnify, defend, and hold harmless BY MB Consultancy, its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of your use of this website, services, or violation of this Disclaimer.

9. Use of Our Services

Your use of our products, services, or website is at your own risk. We do not guarantee specific outcomes or results from using our services, and any reliance you place on such information is strictly at your own risk.

10. Jurisdiction and Legal Compliance

It is your responsibility to ensure that your use of this website and our services complies with the laws of your jurisdiction. BY MB Consultancy is not responsible for any legal issues arising from your use of our website in regions where our services may be restricted.

11. Changes to This Disclaimer

We reserve the right to update, modify, or change this Disclaimer at any time without prior notice. Any changes will be posted on this page, and we recommend reviewing this Disclaimer periodically. Your continued use of the website or services following any changes constitutes your acceptance of the revised Disclaimer. Last updated on 10-10-2024.

12. Governing Law

This Disclaimer is governed by the laws of the Kingdom of Bahrain. Any disputes arising from this Disclaimer or your use of our website, products, or services will be subject to the exclusive jurisdiction of the Bahraini courts.

13. Contact Information

If you have any questions or concerns regarding this Disclaimer, please contact us at:

• Email: [email protected]
• Phone: +97366300033